Shipping Policy
Thank you for choosing An:vili for your style needs. We want to ensure that you have a clear understanding of our shipping policies to provide you with the best possible shopping experience. Please read the following information regarding our shipping procedures:
-
Processing Time: Once your order is successfully placed and payment is verified, our team will begin processing your order. We strive to process and ship orders as quickly as possible. Please allow 2 business days for order processing before shipment. During busy periods or promotions, processing times may be slightly longer. We appreciate your patience.
-
Shipping Methods: We offer a range of shipping methods to accommodate your needs. The available shipping options and associated costs will be displayed during the checkout process.
-
Delivery Time: The delivery time depends on the shipping method selected and your location. Once your order is shipped, you will receive a confirmation email with tracking details. Please use the provided tracking information to monitor the progress of your shipment. While we make every effort to ensure timely delivery, please understand that external factors such as customs clearance, weather conditions, or unforeseen logistical delays may impact delivery times. We appreciate your understanding in such situations.
-
Shipping Restrictions: We currently offer shipping to select countries and regions. During the checkout process, you will be able to verify if your location is eligible for delivery. Please note that certain regions may have specific import regulations or customs restrictions. It is the responsibility of the customer to comply with any applicable import duties, taxes, or fees imposed by local customs authorities. We are not responsible for any delays or issues related to customs clearance.
-
Order Tracking: To provide you with transparency and convenience, we offer order tracking for all shipments. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package through the respective shipping carrier's website. Please allow a short period for the tracking information to become available after receiving the shipment confirmation email.
-
Shipping Address: It is crucial to provide an accurate and complete shipping address during checkout. We will not be responsible for any delays or delivery issues arising from incorrect or incomplete address information provided by the customer. Please ensure that all relevant details, including apartment numbers or unit numbers, are included to facilitate a smooth delivery process.
-
Multiple Items and Split Shipments: If your order consists of multiple items, it is possible that they may be shipped separately from different locations or warehouses. In such cases, you will receive separate shipment confirmations and tracking information for each package. Please note that this does not incur any additional shipping charges for you.
We value your satisfaction and are committed to providing a seamless shipping experience. Should you have any questions or concerns regarding our shipping policies, please do not hesitate to contact our customer support team. We are here to assist you and ensure that your orders are delivered in a timely manner, allowing you to enjoy your new fashion pieces.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and other secure online payment platforms. Please refer to our website for a complete list of accepted payment options.
Will I be charged international duties and taxes?
All Domestic (India) and International orders may be subject to taxes and import duties. The taxes will be calculated at the time of checkout. You are responsible for any import fees, duties and/or taxes that are incurred on the package.
The item I want is out of stock, will it be restocked?
If we have sold out of the style/size you are looking for, please send us an email directly to be added to our waitlist. We will notify you by email as soon as the item is back in stock.
How long will it take for my order to be processed and shipped?
We strive to process and ship orders as quickly as possible. Once your order is successfully placed, it will typically take 2 business days for processing before being shipped. Shipping times may vary depending on your location and the chosen shipping method. You can find more detailed information in our shipping policy on our website.
How much does delivery cost?
Please see our shipping page for further information on shipping costs for our different delivery options.
Where is my order?
You will receive a tracking number to your email, which will provide you with an estimated arrival date. Please track the status of your parcel using the tracking number and tracking link provided to you.
Please note there can be local delays with customs and/or couriers that may affect your expected delivery time.
What is your return policy?
Please note that we have a strict no return policy. We kindly ask you to consider your purchases carefully as all sales are final.
Can I cancel or modify my order after it has been placed?
We aim to process orders swiftly, so if you need to cancel or modify your order, please contact our customer support team as soon as possible. While we cannot guarantee changes or cancellations after the order is processed, we will do our best to accommodate your request.